We as professionals in the Computer Science industry have a responsibility to aid and assist our individual education systems in educating and encourage the next generations of Computing Professionals, be they Developers, IT Professionals, Testers etc.

Change is Coming!

Michael Gove announced recently that the current Information and Communications Technology (ICT) curriculum in England is to be replaced in September 2012. This was all announced at the BETT show and the current curriculum was described as demotivating and dull.

I have long been concerned about the quality and delivery of the ICT curriculum in schools with the curriculum being insipid and not enough time devoted to it (indeed I am little concerned about how this new change will be implemented as I have heard stories of Teachers who believe that any ICT curriculum doesn't need to be taught anymore!).

I indeed remember countless years spending many hours in Excel, Word, PowerPoint and Access. Indeed my first exposure to Access came with the instruction from my ICT Teacher "learn how to use it and then teach me!" Fortunately for me despite spending year after year doing the same thing I was also learning how to code and make more productive use of my own Commodore 64 at home with the support of my parents.

However had I not had that support and encouragement it's likely I would have become disillusioned with IT and moved away from it, I did consider a career as a solicitor for a while, but the draw of the World Wide Web and the endless possibilities captured my imagination.

It is the imagination of the young fertile minds in our school system which we as an industry have been losing for many years with an insipid and dull curriculum which demotivates and makes Computer Science seem boring and unchallenging. Indeed if I started at an early age and spent the next 5-10 years only being exposed to Office programmes I too would quickly decide that IT/Computing was boring and unattractive. Indeed my own brother went through a process of completing an NVQ in IT at GCSE level but when presented with options at A Level his school decided to only deliver an advanced version of the SAME course rather than the Computing qualification which included programming, scripting and networking. Hence someone who is very competent and enjoyed working with computers quickly determined that he would never move towards a career in IT ever! A great loss to our community! This is just one personal example how many more are there. Indeed when I finished my BA (Hons) Business Computing degree many of my peers were of the opinion that computing was the last field they wanted to work in. This I'm afraid is a sad indictment of the state of Computer Science curriculum throughout our education system.

Call To Action!

This recent acknowledgment by the government that our Computer Science curriculum is not good enough and does not match the needs of industry has taken far too long in my honest opinion, but looking at the positive aspect there is now an agenda for change and a visible campaign to increase the quality and breadth of Computer Science teaching. However now is the time for us as an industry to influence and assist our Teachers. In the same way that we spend time educating ourselves and each other on the latest advancements, methods, languages and Computer Science technology we now need to find ways in which to take this enthusiasm and skill into the classroom and lecture theatres.

Get Involved!

Professionally we have user groups and societies in order to foster learning and to advance our own knowledge and equally there are similar avenues for us to take in influencing Computer Science curriculum! Two shining examples of this are STEMNET and the Microsoft Imagine Cup .

STEMNET works with industry to provide opportunities to inspire children and students in Science, Technology, Engineering and Mathematics (STEM), this is achieved by assisting or delivering activities in schools and colleges, I have taken part in an activity in the last six months and found it a very rewarding experience helping a group of students work towards completing a challenge to create a mobile phone application centred around the London 2012 Olympics.

The Microsoft Imagine Cup is another initiative where industry can help Students to solve world problems by using technology and putting their learning into action and ultimately, this year, win a free trip to Sydney, Australia for the Imagine Cup 2012 Worldwide Finals.

These are just two examples of how we as an industry can assist with the Computer Science curriculum to inspire and encourage pupils and students to get more involved with how things work as opposed to just being a user.

Now more than ever we have a chance to make a real difference, it is up to us to help to Make a Difference to Computer Science in Schools!

This week’s RunAs Radio has Clint Huffman, a Microsoft Premier Field Engieer talking to Richard Campbell about understanding the health state of IIS7/7.5.  There is some excellent content in this episode and I’d strongly recommend listning to it. Clint covers aspects such as mappings, caching, failed request tracing and the IIS Log Analyzer. Rather than tell you everything that is in the podcast, listen now! - http://www.runasradio.com/default.aspx?showNum=248

RunAs Radio is an excellent weekly podcast with Richard Campbell and Greg Hughes for IT Professionals/Developers making use of Microsoft products. In my honest opinion I think developers need to also have an understanding of the systems they develop and deploy on top of to maximise the full use of the platform, so I feel this is an excellent resource for all, so check out the podcasts and subscribe now!

Warning: This is a rant. I do it now and then when something annoys me. Call it therapy.

I have an xbox 360 that was kindly given to me by a friend who had a spar, and I am currently working through another friend’s game collection. I say working thought, I am still on the first game, but I am not the biggest games player and you can’t rush these things you know.

Anyway, I was wondering a while ago if the BBC iPlayer was available for it and when I checked I found that it was not because Microsoft insisted on charging for it and the BBC was not allowed to do so. Then last year it was announced that it will now be available on the xbox early this year. If it is available for free then I decided I really should wire up the console to the Internet, and it would make life easer if I know this before next week’s broadband install. It has not been clear if it will in fact be free so earlier this evening I thought I would do something radical and ask.

I was going to use the support section of the web site but as the xbox twitter support account claims to be the “Guinness World Record Holder” of the “Most Responsive Brand on Twitter” so why not ask them on Twitter? This is a transaction of what happened…

Alistair MacDonald (@alistair) 25/01/2012 18:00
@XboxSupport When the iPlayer is released will it be free to use or will I need to pay like the other TV services?

Xbox Support 2 (@XboxSupport2) 25/01/2012 18:02
@alistair We don’t have that information, unfortunately. ^PC

Alistair MacDonald (@alistair) 25/01/2012 19:01
@XboxSupport2 Thanks. Any pointers to find this out would be welcome.

Xbox Support (@XboxSupport1) 25/01/2012 19:04
@alistair Sorry, we don’t have any info. ^PJ

Alistair MacDonald (@alistair) 25/01/2012 19:09
@XboxSupport1 Do you not have the ability to escalate queries you can’t answer?

Xbox Support (@XboxSupport1) 25/01/2012 19:11
@alistair We do, but that info has not been released yet. ^PJ

Alistair MacDonald (@alistair) 25/01/2012 19:14
@XboxSupport1 Wait a moment, I thought you said you did not have any info. Are you saying it is secret at the moment? When will it be out?

Xbox Support (@XboxSupport1) 25/01/2012 19:16
@alistair We don’t have any info regarding that. Let us know if you need anything else. ^PJ

Alistair MacDonald (@alistair) 25/01/2012 19:19
@XboxSupport1 If you could escalate my inquiry that would be great. Thank you.

Xbox Support (@XboxSupport1) 25/01/2012 19:23
@alistair Cheers! ^PJ

Alistair MacDonald (@alistair) 25/01/2012 19:24
@XboxSupport1 When and how will I get a response?

Xbox Support (@XboxSupport1) 25/01/2012 19:29
@alistair We are unable to respond with more info on that. ^PJ

Alistair MacDonald (@alistair) 25/01/2012 19:35
@XboxSupport1 Sorry but I feel like you are sticking two fingers up at me. Can I make a complaint? Do you have an email address?

Xbox Support (@XboxSupport1) 25/01/2012 19:37
@alistair Sorry you feel that way, but we aren’t able to assist. We do have report card coming out, you can check your DM’s for those. ^PJ

Alistair MacDonald (@alistair) 25/01/2012 19:53
@XboxSupport1 I have found the contact details I require through the web site and will take it from there.

Xbox Support (@XboxSupport1) 25/01/2012 19:54
@alistair Ok, sounds good. Let us know if you need anything else. ^PJ

It is true that I always got a response from Twitter, although I can’t say it answered my simple question. For reference I called the xbox live support number on the web site after this last tweet and got an answer straight away. The answer being yes I will need to pay for “gold membership” to access the iPlayer on the xbox, and that is just not going to happen. Why could they not tell me this on Twitter?

Now I don’t claim to be a Social Media expert, but I am an advanced social media user and I know how not to treat people on Twitter. Microsoft got a lot right here in fact, but the big thing they got wrong is treating a person like an idiot and not having a next step when the canned responses they have fail them. Even if they could not tell me then they should have taken the conversation off twitter and politely said that they were really sorry but we can’t tell you yet and why.

Okay, rant over (for now).

I’ve recently finished reading Onward by Howard Schultz. The title includes the phrase; “how Starbucks fought for its life without losing its soul“. What’s been fascinating to me as I have been carried along on Howard’s journey following his re-appointment as CEO is that I never knew Starbucks had a soul worth saving in the first place. I’ve always liked Starbucks but never had undying loyalty. As I have progressed through the book my desire to re-engage with Starbucks has increased.

From this I have concluded that either:

Howard &/or his co-author, Joanne Gordon, have done a great sales job on me, or Starbucks had so seriously lost its brand position and values that it has taken a book for me to understand their history, culture and vision.

Either way, Howard Schultz makes for a very charismatic leader. His passion for coffee and for the Starbucks family (employees are called ‘Partners’) is persuasive. What is also apparent though has been the need for tough, really tough decisions. You can feel the pain he personally felt in making these but also understand why the decisions had to be made.

This got me thinking about my own leadership style and the type of leadership needed to be a successful sales manager.

Like most things in life it seems, a blend of approaches is required if you want to be a successful sales leader. It is necessary to be a visionary, a coach, a friend, a mentor, a solution creator, someone who can think outside of the box and motivate when things don’t go right. On the other hand it is important to set and manage expectations and to hold people accountable. It is necessary to create routine for people so that they can perform against a set of goals (or KPIs) that have meaning attached to them. At durhamlane we talk about the need for goals to be Ambitious yet Realistic‘. Your team need to know when they have been successful and to understand the implications of not achieving goals that are agreed and set.

One set of skills or disciplines will only take you so far. However, get a blend of both working together and you will create a culture of sales performance that people want to be a part of.

Finally, I believe consistency is the key. No-one likes, or does particularly well against a moving target.

What has your best sales leader excelled in? What made them special and how did they positively affect your performance?

 

It is a constant surprise to people that I have not had ADSL broadband at home, ever. In truth I do have a 3G Mifi that is essentially a portable wifi access point and at £8 / month for 5GB transfer (an old half price offer that I still have) and I use it when at home and away.

With last year’s VAT rise I was paying £12 a month for the fixed phone line with evening and weekend calls. I was looking for a cheaper option and considering going mobile only when I spotted a great deal from Plus Net. I sign up for an annual contract with the monthly cost is £12.73 (offer expires 14/02/2012). So now I can have an expected 16mbps broadband with a 10GB transfer limit for just 73p more than I was paying for just the line. I could have had a monthly contract instead of an annual one for a few more quid and a setup fee but I went for an annual one.

In the past I had a Plus Net business connection at my old office, and two family members use them, so I have confidence in there service. They are owned by BT (shudder) but run as a separate company with decent support. You might also find it amusing that they own the company I am moving away from.

What is better is that I used Quidco and got another £50 cash back (offer expires on 31/01/2012). I recommend checking Quidco for all big inline purchases as it has saved me over £200 over time. So now for the next year my monthly cost is the equivalent to £8.56, a whole £3.44 cheaper than I was paying for the phone alone. I am oddly pleased.

If you want to do the same then please consider using my Quicdo affiliate link to place the order. It will not cost you any more and I get a small kick back of you do. Also as part of the Plus Net signup process please enter that “alistairuk” refereed you for the same reason. If do not want to then that is fine, I still recommend taking the offer if you can.

I am tired of receiving multiple telemarketing calls per day, I’m tired of the Telephone Preference Service (TPS) not having an affect and I’m tired of telecommunication companies charging for prevention features which should be free. I came across an e-petition that was setup by a Rob Whitelock, it is not perfect in its recommendations [...]